Frequently Asked Questions
How is this different from a standard foam roller?
Standard foam rollers are flat and require you to roll aggressively to feel relief, which can be painful. The Healistry Electric Massage Roller features a specialised "Peanut" shape designed to cradle the spine and target muscles without hitting the bone.
Plus, the high-frequency vibration does the hard work for you, penetrating deep into the muscle to melt knots faster and with less pain than a standard roller.
Which body parts can I use this on?
It is incredibly versatile! The ergonomic shape makes it perfect for the neck (sub-occipitals), upper and lower back, calves, hamstrings, and glutes.
It is specifically designed to fit between the shoulder blades to relieve "tech-neck" tension, but it is effective anywhere you have tight muscles or trigger points.
Where are you located?
Our head office is located in Melbourne.
How much does shipping cost?
Shipping is free on all orders to Australia.
Can I use the Healistry Electric Massage Roller while it is charging?
No. For your safety and to protect the battery's lifespan, the device is designed not to operate while plugged in.
If the product is connected to power while switched on, it will automatically stop working. Please unplug the device before beginning your recovery session.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at healistryco@gmail.com.
Our operating times are Monday to Friday, 9 AM - 5 PM AEST. We aim to respond within 24 hours during weekdays.